Terms & Conditions

1. Definitions

• Seller means Euro Art UK, Unit K1, Glenfield Business Park One, Philips Road, Blackburn, BB1 5RZ.
• Buyer means any trade, business, reseller, installer, contractor, professional or commercial customer purchasing Goods from the Seller.
• Goods means all products, materials, fittings, hardware, locks, accessories and items supplied by the Seller.
• Terms means these Terms and Conditions of Sale.
• Contract means the agreement between the Seller and the Buyer for the sale and supply of Goods.

2. Wholesale Trade Supply Only

Euro Art UK operates as a wholesale trade supplier. Our website, pricing, products and services are intended for business, trade, professional, reseller, installer, contractor and commercial buyers only.

By placing an order, the Buyer confirms that they are acting wholly or mainly for business purposes and not as a consumer.

The Buyer confirms that Goods are purchased for resale, installation, trade use, business use or commercial purposes. The Seller reserves the right to request evidence of trade status and may refuse, suspend or cancel any account or order where trade status cannot be verified.

3. Account & Verification

• The Buyer must provide accurate business, billing, contact and delivery information.
• The Seller may verify business credentials before accepting or dispatching any order.
• The Buyer is responsible for keeping account login details secure and is responsible for all activity under the account.
• The Seller may refuse, suspend or close any account where information is inaccurate, incomplete or misleading.

4. Orders & Acceptance

• All product listings, prices, descriptions and stock information on the website are invitations to treat and do not constitute a binding offer.
• The Buyer’s order is an offer to purchase Goods from the Seller.
• A Contract is formed only when the Seller confirms acceptance of the order or dispatches the Goods, whichever occurs first.
• The Seller may reject, cancel or amend any order before dispatch due to stock availability, supplier issues, pricing errors, payment failure, verification checks or any other reasonable commercial reason.
• Minimum order quantities, case sizes or trade pack requirements may apply.

5. Product Information & Availability

• The Seller aims to ensure product descriptions, images, specifications and availability are accurate, but they are provided for general guidance only.
• Product colours, finishes, sizes and specifications may vary slightly from images or descriptions.
• Stock availability and restock dates are estimates only and may change due to supplier, shipping, customs, manufacturing or logistical delays.
• The Seller shall not be liable for losses arising from changes in availability or estimated restock dates.

6. Pricing, VAT & Invoices

• All prices are shown exclusive of VAT unless stated otherwise.
• VAT, delivery charges and any other applicable charges will be added at checkout where applicable.
• Prices may change without notice.
• If a pricing error is identified, the Seller may cancel the order or offer the Buyer the option to proceed at the correct price.
• Invoices and order communications are issued electronically to the Buyer’s registered email address.

7. Payment Terms

• Payment is due in full at checkout unless a credit account has been agreed in writing by the Seller.
• Where a credit account is approved, invoices must be paid within the agreed credit terms.
• If payment is overdue, the Seller may charge interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs.
• The Seller may suspend deliveries, cancel orders, withdraw credit facilities or close the Buyer’s account where payment is overdue or disputed.

8. Chargebacks, Payment Disputes & Retention of Title

• Title to and ownership of all Goods supplied by Euro Art UK shall remain with the Seller until full cleared payment has been received and irrevocably settled.
• If any payment is reversed, recalled, cancelled, disputed, charged back or otherwise not successfully received after dispatch or delivery, the Buyer remains liable for the full purchase price unless and until the matter is resolved in the Seller’s favour.
• Opening a chargeback, payment dispute or payment reversal does not entitle the Buyer to retain Goods without payment.
• If a chargeback or payment dispute is upheld, or payment is otherwise not received, the Buyer must, upon request from the Seller, either:
  1. pay the outstanding amount in full immediately; or
  2. return the Goods to the Seller at the Buyer’s expense in the same condition as supplied, complete with all parts, accessories, packaging, manuals and documentation.
• The Buyer must not sell, transfer, dispose of, pledge, modify, install, use or otherwise deal with Goods for which payment has not been received or remains subject to an unresolved chargeback or payment dispute.
• The Seller may recover possession of unpaid Goods and may recover reasonable administrative, collection, storage, transport and legal costs where permitted by law.
• The Seller may provide these Terms, order records, delivery confirmation, communication records and other evidence to banks, payment processors, card providers or dispute resolution bodies in response to any chargeback or payment dispute.

9. Delivery

• Delivery dates and times are estimates only. Time for delivery shall not be of the essence.
• The Seller shall not be liable for any direct, indirect or consequential loss arising from delay in delivery.
• The Buyer must provide accurate delivery details and ensure a responsible person is available to accept delivery.
• Additional charges may apply for failed delivery, redelivery, incorrect addresses or refused deliveries.
• Risk in the Goods passes to the Buyer upon delivery, collection or transfer to the Buyer’s carrier or agent.

10. Inspection, Defects & Shortages

The Buyer must inspect all Goods immediately upon delivery or collection.

• Any visible damage, defect, shortage or incorrect item must be reported to the Seller in writing within 2 working days of delivery or collection.
• Any defect not reasonably discoverable upon delivery must be reported in writing within 3 working days of discovery.
• Claims must include the order number, description of the issue and clear photographic or video evidence where applicable.
• Failure to notify the Seller within the required timeframe may result in the claim being rejected.

11. Returns & RMA Process

• No Goods may be returned without prior written approval and a Return Merchandise Authorisation (RMA) number issued by the Seller.
• Goods returned without an RMA may be refused or returned to the Buyer at the Buyer’s expense.
• The Buyer must return Goods for inspection before any repair, replacement, credit or refund is considered.
• No replacement, credit or refund will be issued until the Seller has received and inspected the returned Goods.

12. Remedies for Defective Goods

If, following inspection, the Seller agrees that Goods are defective, the Seller may, at its sole discretion:

• repair or rectify the defect;
• replace the defective Goods;
• credit the invoice value of the defective Goods; or
• refund the price paid for the defective Goods.

Any repair, replacement, credit or refund shall be the Buyer’s sole remedy for defective Goods, subject to any rights that cannot legally be excluded.

13. Return of Non-Defective Goods

• The Seller may, at its sole discretion, allow the return of non-defective Goods within 14 days of purchase.
• Non-defective Goods must be unused, uninstalled, complete, in original packaging and in resaleable condition.
• A handling/restocking fee of 20% of the sale price may apply unless waived by the Seller in writing.
• Return carriage costs are the Buyer’s responsibility unless agreed otherwise in writing.
• Special order, made-to-order, clearance, used, damaged, installed or modified Goods cannot be returned unless agreed by the Seller in writing.

14. Warranties

• Any manufacturer warranty is provided subject to the manufacturer’s own terms.
• The Seller does not guarantee that Goods are suitable for any particular purpose unless confirmed in writing before purchase.
• The Buyer is responsible for ensuring that Goods are suitable for their intended use, installation environment and resale purpose.
• Warranty claims may be rejected where Goods have been misused, incorrectly installed, modified, damaged, neglected or used outside the manufacturer’s instructions.

15. Liability

• Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
• Subject to the above, the Seller shall not be liable for indirect, special or consequential losses, including loss of profit, revenue, business, contracts, goodwill or opportunity.
• The Seller’s total aggregate liability for any claim shall not exceed the price paid for the Goods giving rise to the claim.

16. Third-Party Resale, Installation & End Users

• Where Goods are resold, installed, supplied or distributed by the Buyer to any third party, the Buyer is solely responsible for its own customer relationships, representations, warranties, installation work and after-sales obligations.
• The Seller shall not be liable for claims, losses or disputes arising between the Buyer and any third party or end user.

17. Website Use & Intellectual Property

• All website content, images, product data, trademarks, logos and intellectual property remain the property of Euro Art UK or its licensors.
• The Buyer must not copy, scrape, reproduce, misuse or commercially exploit website content without written permission.
• The Buyer must not attempt unauthorised access to the website, systems or data.

18. Force Majeure

The Seller shall not be liable for delay or failure to perform due to events beyond its reasonable control, including but not limited to supplier failure, shipping disruption, customs delay, strikes, industrial disputes, natural disasters, war, terrorism, cyber incidents, pandemics, government action or transport disruption.

19. Termination or Suspension

• The Seller may suspend or terminate the Buyer’s account, cancel orders or refuse further supply where the Buyer breaches these Terms, fails to pay, misuses the website, raises repeated unfounded disputes or acts in a way that damages the Seller’s business or reputation.

20. Governing Law & Jurisdiction

These Terms and any Contract between the Seller and the Buyer shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

21. Legal Scope

These Terms are intended for wholesale, trade and business-to-business transactions only. By purchasing from Euro Art UK, the Buyer confirms that they are purchasing in a business capacity.

Consumer cancellation rights and other consumer-only protections do not apply where the Buyer is purchasing wholly or mainly for business purposes.

Nothing in these Terms excludes or limits any rights, remedies or liabilities that cannot legally be excluded or limited under applicable law.

Registered Office: Unit K1, Glenfield Business Park One, Philips Road, Blackburn, BB1 5RZ.